POLICY, TERMS & CONDITIONS
1. General
The Singing Loft Asia Pte. Ltd. is a company incorporated in Singapore (hereinafter known as “TSL”).
The terms, conditions and notices (hereinafter known as “Terms & Conditions”) are stated on this page, the website www.thesingingloft.com (hereinafter known as “Website”) and other related documents.
The services (collectively known as “Services”) from TSL includes without limitation; music lessons; music productions; engagements for performance; studio recording and studio rental.
The students, clients, and users (hereinafter collectively referred to as “Client”) of The Singing Loft Asia Pte. Ltd., a company incorporated in Singapore (hereinafter known as “TSL”).
By visiting the Website and/or using the Services of TSL, you are agreeing to all the terms and conditions, as may be updated by TSL from time to time, with or without notice.
“Terms of Services” may be used interchangeably with “Terms and Conditions”.
2. Website Policy
Use and access to the Website is allowed on a temporary basis, subjected to TSL’s discretion. TSL reserves the right to withdraw and/or amend any information regarding the use of the Website and Services without notice, including the access to some parts and/or the entire Website. TSL is not liable if, in any event, the Website is unavailable at any time, or for any period.
The Website may also contain links (the “Linked Sites”) to external sites, which are not operated, governed or monitored by TSL. TSL has no control over these linked sites and accepts no responsibility for them, the content and services offered, or for any loss or damage that may arise from the usage of them. The Client’s use of these linked sites is subject to their respective terms of use contained within each site.
3. Privacy Policy
The use of TSL’s Services signifies that the Client agree to this Privacy Policy. When submitting information, visiting the Website or following TSL on social media, you agree and consent to TSL, including its related corporations, business units, parents and subsidiaries (collectively the “Group”) to use your personal information.
We may use the personal information to support and enhance the usage of the Website, including without limitation: providing customer service; sending material through Whatsapp, Electronic Direct Mailers and Direct Mailers; and any other methods of supporting the usage of the Website. In the event of a merger or acquisition or sale involving all or part of our business, the personal information will be transferred as an asset to the acquirer.
We may disclose the Client’s information in order to comply with any requirement of the law, court order and/or governmental order. In the event that the personal information might be provided to any third party for any reason other than as set forth in this Privacy Policy, the Client will receive a notice from us. We reserve the right to amend and update our Privacy Policy at any time. All changes to our Privacy Policy will be made on the Website, and the continued use of the Services and/or visits to the Website indicates consent and assent to the Privacy Policy as posted.
Photographs, CCTV footages and other digital media will be taken during the lessons for security and lesson progress purposes, and will not be used for promotional purposes without prior approval.
4. Duration of Lessons
Duration of lessons are fixed as per choice of lesson package, unless otherwise specified and informed by the instructor prior to the lesson. If the Client is late for lesson, he/she will only be entitled to the remaining portion of the time duration with no time extension.
5. Validity and Expiration of Lesson Package
All lesson packages must be paid in advance and are only valid for the duration stated on the invoice/receipt. Lesson packages must be activated within 6 months from date of purchase.
6. Content, Materials and Recordings
All lesson content and materials are strictly for personal enrichment and is not to be reproduced. Audio and video recordings of lessons are also not permitted. Short clips, photos for personal usage are permitted with prior notice given.
7. Injuries
Should the Client have any pre-existing injuries or medical condition(s), we highly recommend that the Client seek medical help prior to lessons. Do also notify your instructor should there be any instructions / directions from the medical doctor(s).
8. Cancellations and No-Show
For no-show and cancellations with less than 24 hours’ notice, the lesson is forfeited. For cancellations with more than 24 hours notice given, the lesson may be rescheduled to a later date within the validity period of the lesson package. No refund in cash or in-kind will be given for the lesson missed.
9. Late Payment
If the fees are outstanding for more than 15 days, TSL reserve the right to cease lessons with immediate effect, and all fees / lesson balance, deposit(s) if any, shall be forfeited.
10. Suspension and Lapse of Lessons and/or Services
Special requests for suspension of lessons and/or services for more than 15 days due to medical reasons must be notified via email, with a minimum 30 days’ notice period and accompanied by the relevant supporting documents that corresponds to the dates/days requested. All suspension and lapse of lessons is subjected to a maximum of 90 days. Thereafter, TSL reserve the right to forfeit the balance of lessons, deposits and payments.
11. Engagement Services
All production and performance engagement services must be paid in full upon confirmation of quotation, prior to start of engagement. Payment will be deemed as acceptance of all terms and conditions stated on the quotation. All project files will be sent within 10 working days from the date that TSL receives from the production vendors. The Client acknowledges and agrees that TSL is not liable for any act of negligence including without limitation, project delays, delivery of files and product, quality of product and communication delays. In event of disputes, the Client shall contact the production company directly. It is the sole responsibility of the Client to save / archive the files as TSL will not store, save or archive any of the files.
12. Refund Policy
All payments and deposits made for lessons and/or any engagement services are strictly non-refundable regardless of reason(s). This applies to any and all engagement services, including but not limited to, production services, lesson packages, engagements of performance.
13. Transfer of Lesson Package and Engagement of Services
Lesson packages and Engagement of Services are strictly not allowed to be shared or transferred to another person.
14. Change of Instructor
TSL reserve the right to change the instructor should this become necessary for any reason(s), including but not limited to, urgent sick leave, compassionate leave etc.
15. Change of Rates
TSL reserve the right to update our lesson and service rates. Table of rates provided is only valid at point of enquiry and is subjected to change without any notice given.
16. Promotions and Special Deals
Only one promotion can be used per order, and may not be used in combination with other promotions. We reserve the right to end a promotion at any time, and shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of any promotion or any failure or inability of a customer to take advantage of a promotion for any reason.
17. Governing Law And Jurisdiction
The terms as stated and all contractual and non-contractual obligations arising out of, or connected, to them are governed and construed in accordance with Singapore Law. In the event of any dispute or claim associated with these terms, the dispute or claim shall be submitted to the mediation courts under the exclusive jurisdiction of the Singaporean Courts. All dealings, correspondence and contacts between TSL and you shall be made or conducted in the English language.
18. Rights To Vary Terms
TSL retains the absolute right and discretion to amend, remove or vary the Terms & Conditions, at any time, without prior notice. The Client’s visit to the Website and/or Engagement of Lessons and/or Services from TSL, will be deemed to constitute the assent and acceptance of the Terms & Conditions.
19. Waiver and Indemnity
Failure or delay by TSL in exercising any rights or remedies stated in this Terms and Conditions during the term of agreement does not constitute a waiver of such rights or remedies, or affect any other subsequent event or impair any rights or remedies in respect of it. It does not relieve the Client from compliance with such obligations. A waiver by TSL, if any, of any default, does not represent or determine a waiver of any subsequent default. No waivers of any these Terms shall be effective unless expressly stated to be a waiver, communicated to the Client in writing and authorised by a management representative.
The Client agrees to indemnify, defend, hold harmless TSL, its directors, officers, employees, consultants, instructors, related companies, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) which the Client may suffer as a result of any act(s) of omission by either the Client or TSL. TSL will also not be liable for any liability for the loss, theft, or accidental damage to the Client’s belongings at TSL’s premises.
The Client acknowledges that by enrolling for lessons, the Client may be performing activities and exercises which may carry an inherent risk of mental stress, physical and mental injury (including aggravation, acceleration or recurrence of any such injury), and that TSL instructors may use a variety of methods in the course of the lessons to the best of their knowledge and abilities that is deemed as appropriate. Participation of the classes are undertaken at the Client’s own risk. Any minor under the age of 16 can only participate in the lessons with the signed permission of a parent / legal guardian. The parent / legal guardian agrees that no fault / negligence can arise against the company and/or instructor when a minor is a client.
Should any portion of this release from liability by a Court of competent jurisdiction to be invalid, the remainder of this release from liability shall remain in full force and effect and the offending provision(s) severed here from. To the extent that statue or case law doe not prohibit releases for negligence, this release if also for negligence. The Client acknowledges that this waiver and release has been carefully read, and fully understand that it is a release of liability and waiver of rights to discharge the company, management, staff and instructor from any and all claims or causes of action and the Client agrees to voluntarily give up and/or waive all rights to bring a legal action against the company, management staff and instructor for any and all reasons.